Organization: OU Education Services

Job Location: United States-Oklahoma-Norman

Schedule: Full-time, hybrid

Work Schedule: M-F; 8:30 AM - 4:30 PM

Salary Range: $70,000 to $85,000

Benefits Include:

• Make a huge impact on the University of Oklahoma - Boomer Sooner!
• Be part of the dynamic and purpose driven mission of edtech start ups
• Work with a group of mission driven education professionals pushing the bounds of online education
• Competitive salary
• 401K plan
• Unlimited PTO policy
• Medical/Dental/Vision Insurance
• Flexible Work Policy
• Community giving/volunteer program
• Wellness reimbursement

Required Attachments: Resume, Cover Letter

Job Description:

As an Account Executive at OUES, you will play a pivotal role in supporting and growing our online programs. You will serve as a trusted advisor to our university partners, guiding them through their digital transformation journey from pre-launch to program maturity. This cross-functional role demands an innovative and proactive approach to shape our evolving program success strategies and craft tailored programs that align with our partners' aspirations.

Key Responsibilities:

1. Strategic Partnership Management:

• Develop trusted advisor relationships with key stakeholders across multiple colleges, including faculty directors, deans, and support staff.
• Organize and facilitate strategic meetings with key stakeholders, presenting program KPIs, identifying growth opportunities, and establishing clear action items to drive continuous program improvement and alignment with institutional goals.
• Design and implement strategies to help partners achieve their objectives and maximize the value of OUES services.

• Oversee the entire lifecycle of online programs, from market analysis and launch to ongoing maintenance and growth.
• Collaborate with cross-functional teams (marketing, enrollment, design and development) to ensure smooth program operations and delivery of services.
• Monitor program performance and student success metrics, providing regular reports and insights to stakeholders.

• Identify and pursue opportunities for expanding existing programs or launching new online offerings within partner colleges.
• Collaborate with university stakeholders to assess market demand and feasibility for potential new programs.
• Develop and present compelling proposals for program enhancements or new initiatives that align with both university goals and market trends.
• Cultivate relationships across the university to uncover new opportunities for OUES to add value and expand its portfolio of supported programs.

• Analyze data across multiple platforms to track progress against internal and partner KPIs.
• Develop and maintain program health scores to proactively address potential issues and identify growth opportunities.
• Create and present data-driven recommendations to guide programs through their success journey.

• Partner with Marketing, Enrollment, Design and Development, and other teams to ensure a cohesive learner experience.
• Coordinate various support requests between university partners and OUES teams.

Qualifications:

• Bachelor's degree required; Master's degree preferred.
• 3+ years of experience in Account Management or Customer Success, preferably in higher education or EdTech.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent project management and organizational skills.
• Outstanding communication and presentation abilities.
• Proficiency in program management tools, CRM systems (e.g., Salesforce) and data visualization tools (e.g., PowerBi).